With consideration of all our guests and our service providers, we have implemented an updated cancellation policy. Any reservation cancelled or rescheduled within the 24-hour window prior to the reservation will result in 25% of the service & time being charged to the guest. No call / no show reservations will be charged 100% the services and time reserved.
We require that all reservations be confirmed no less than 48 hours in advance. If your reservation is not confirmed within the 48-hour window, we will cancel your reservation and reach out to reschedule using your preferred method of communication.
Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.
We accept cash, checks and all forms of credit cards.
For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment. During enhanced social distancing, children who are not receiving services are not allowed in the salon.